How Trokido works: buying, selling, delivery

How do I buy an item on Trokido?

On the item page, tap “Order”, enter your address and phone number, choose delivery, then confirm. You pay cash on receipt; the exact amount is shown before you confirm. Trokido fees and delivery are itemised before you confirm; for an in-person handover, no Trokido fees at launch.

How do I make an offer to the seller?

On the item page, tap “Make an offer”, enter your amount and send it. The seller has 48 hours to accept, decline or counter; if they accept, you have 24 hours to order at that price.

How do I cancel my order?

As long as the parcel hasn’t been dropped off with the carrier, open the order and tap “Cancel order”, with a reason. Once the parcel has left, cancelling is no longer possible: you can only refuse it on delivery.

How do I list an item in 2 minutes?

Tap “Sell”, add your photos, write a title: Trokido guesses the category, brand and size. You check, set a price and publish. It’s free and commission-free for individuals.

Why was my listing hidden or rejected?

The exact reason is written on the listing, in My listings > Hidden, and in the notification you received. A hidden listing can be corrected for 7 days; a rejected listing can be appealed.

I made a sale. What do I do now?

You have 5 working days to hand the parcel to the carrier with the drop-off code shown in the order. Pack the item, go to the branch or wait for the pickup, and keep the receipt.

Which delivery options are available?

Depending on the item and your city: home delivery, or in-person handover if the seller is near you. Checkout only shows the methods the seller accepts that serve your address.

What are the delivery times?

Once the parcel is dropped off: the next day within the same city, 1 to 2 working days between major cities, 2 to 5 working days to other places. Your order’s estimated date is shown at checkout and in tracking.

How does an in-person handover work?

You order by choosing “In-person handover”, suggest a meeting, check the item on the spot, pay the seller in cash, then give them your code. No Trokido fees for an in-person handover at launch. A delivered order has fees (protection, surcharge, delivery), shown before you confirm.

How many listings are live on Trokido in Morocco?

2 listings on October 27, 2026, posted by 1 seller, in 1 city.

Which payment methods are accepted in Morocco?

Cash on delivery, Cash to the courier, Cash in person.

Figures in the answers are calculated on the rules in force in Morocco on October 27, 2026.