Safety on Trokido: scams, disputes, handover code

How do I spot a scam on Trokido?

Be wary as soon as someone asks you to pay before you have the item, to leave Trokido messages or to give a code you received by email. On Trokido, you pay on delivery or at the meeting, never before.

Why should I never pay outside Trokido?

Because a payment made outside Trokido (bank transfer, money transfer, cash advance in person) has no protection at all: no refund, no mediation. With “Order”, you only pay once you have the item.

A “Trokido agent” is asking for my code. What should I do?

Give nothing and cut contact: it’s a scam. Trokido never asks for a code received by email, a password or a payment, whether by message, phone or email.

How do I report a problem within 48 hours?

In the order, tap “I have a problem”, choose the reason, describe it and add at least 2 photos. The seller has 48 hours to reply, and their money stays on hold in the meantime.

I didn't receive my parcel. What should I do?

First check the tracking in the order. If it says “delivered” but you received and paid nothing, open a “I didn’t receive the parcel” claim within 48 hours: you owe nothing, and Trokido investigates with the carrier.

When and how do I get refunded?

For a valid claim, you get back the price, the Trokido fees and the outbound delivery. You choose: instant credit to your Trokido wallet, or a transfer to your bank account within 5 working days after the cash is reconciled.

How long do I have to report a problem?

48 hours after receipt, from the order page (“I have a problem”).

What is the 6-digit handover code for?

It proves the in-person handover: the buyer gives it to the seller only after seeing the item and paying, then the seller enters it in Trokido.

Figures in the answers are calculated on the rules in force in Morocco on October 27, 2026.